Return and Refund Policy

At onlineviewbd.com, customer satisfaction is our top priority. We aim to make your shopping experience smooth and risk-free. Please read our Return and Refund Policy carefully before making a purchase.

1. Return Eligibility

You may be eligible to return a product if:

  • The item is damaged, defective, or incorrect upon delivery
  • You received a different product than what was ordered
  • The product is unused, in original condition, and with all original packaging and tags

Note: Certain products such as personal care items, undergarments, and perishable goods are non-returnable for hygiene and safety reasons.

2. Return Process

To request a return:

  1. Contact us within 48 hours of receiving the product via email or phone
  2. Provide your order ID, reason for return, and photo evidence (if applicable)
  3. Our support team will guide you through the next steps

Products must be returned to our warehouse within 7 days after return approval.

3. Refund Process

Once we receive and inspect the returned product:

  • A full or partial refund will be issued to your original payment method (Bkash, Nagad, Card, etc.)
  • Refunds may take 3–7 working days to process, depending on the method of payment

4. Exchange Policy

If you prefer an exchange instead of a refund, we will send you a replacement product (subject to availability) once the returned item is received and verified.

5. Cancellation Policy

  • Orders can be canceled before dispatch without any charge
  • Once shipped, orders cannot be canceled but may be returned under the above policy